Service Request Form

There is Only One Thing More Satisfying Than Providing Our Buyers with a Quality Custom Built Home. That is Our Commitment to Customer Service. Regularly scheduled customer service visits are at 30 days and 12 months after settlement date. If there is a concern outside of these visits, homeowners can access our customer service form on the web at any time to request service. To show our homeowners our true commitment to customer satisfaction and quality building, we offer a Limited Builder’s Warranty. The warranty clearly describes both the homeowner’s and Moore-Grant's responsibilities for a ten year period. For your protection and to allow efficient operations, our customer service system is based on your written report of non-emergency items. Please use this form to notify us of miscellaneous customer service items. We will contact you to set an inspection appointment. Service appointments are available from 8:00 a.m. to 4:00 p.m., Monday through Friday.